Terms and conditions

Article 1. Applicability 

  1. These General Terms and Conditions of Sale (hereinafter: Terms) apply to all offers, orders and agreements concluded using the website Lasermedical.nl, to the exclusion of any other general terms and conditions. 
  2. Accepting an offer or placing an order constitutes acceptance of the applicability of these Terms.
  3. Any deviation from the provisions of these Terms may only be agreed in writing. If any part of these General Terms and Conditions is deviated from, the remaining provisions shall remain in full force and effect. 

 

Article 2. Agreements 
An agreement is concluded upon acceptance of the customer's order by Lasermedical.nl; this may be either a physical or online order. Lasermedical.nl is entitled to refuse orders or request additional information. If an order is not            accepted, the customer will be notified of the reason. 

 

Article 3. Prices 

  1. The prices stated for the items are in euros. Shipping costs and any cash-on-delivery charges are not included in the stated prices unless otherwise stated.
  2. Shipping costs for orders amount to EUR 6.95 within the Netherlands and EUR 8.95 for Belgium. A surcharge of EUR 13.95 applies to cash-on-delivery shipments. These prices exclude VAT.
  3. Lasermedical.nl cannot be held to prices that are obviously incorrect, for example due to obvious input, typesetting or printing errors. No rights can be derived from incorrect price information. 
  4. Prices for all products and services are subject to change. Laser Medical reserves the right to change prices and is not obliged to provide prior notice. Price changes occur once a year.

 

Article 4. Payments 

  1. Payment may be made by (one of) the method(s) indicated during the ordering process. Further (payment/order) conditions may be imposed on the customer's order. After placing an order, the customer will immediately receive an email confirmation stating the total costs, including shipping costs. Payment is always made in full in advance or in cash upon delivery. Payment is possible by:a) Cash-on-delivery shipment. You order and pay the courier upon delivery.b) iDEAL: If you bank online with Rabobank, ABN AMRO or ING (Postbank), you can securely arrange the electronic payment of your order via our website. An electronic payment online is comparable to  paying by debit card in-store. After placing your order, you select the iDEAL payment method. A screen will open where you can choose the bank you use for online banking. You then follow the procedure you are accustomed to for online banking payments. In principle, the payment will be processed on the same business day. 
  2. In the event of advance payment by bank or giro transfer, payment must be received in full by Lasermedical.nl within seven (5) days of the order date, after which the order will be shipped.
  3. The customer authorizes Lasermedical.nl to perform all actions necessary to process the payment using the payment method chosen by the customer.
  4. For payment by bank or giro transfer, the payment date is the date on which the bank account of Lasermedical.nl is credited 

 

Article 5. Delivery 

  1. Lasermedical.nl strives to deliver orders within 1-2 business days after receipt of payment unless a longer delivery period has been agreed. However, LaserMedical is not obliged to do so. 
  2. Lasermedical.nl is obliged to deliver within thirty (30) days after receipt of your order unless a longer delivery period has been agreed. If this is not possible (order temporarily out of stock) or if there is a delay for other reasons, or if an order cannot be fulfilled or can only be partially fulfilled, the customer will receive notification within a maximum of three (3) weeks after placing the order, and in that case, the customer has the right to cancel the order free of charge.
  3. Deviations in color, type, text and/or price changes are reserved. The offered goods and/or services are clearly and truthfully depicted and/or described and as complete as is reasonable, and the commercial purpose must be clearly apparent. 

 

Article 6. Retention of Title 
Ownership of delivered products only passes when the customer has paid all amounts owed to Lasermedical.nl under the agreement(s) concluded in connection with the delivered products. 

 

Article 7. Complaints 

  1. We do everything we can to deliver a perfect product. If an item nevertheless does not meet your expectations, you must send an email to info@lasermedical.nl within three (3) business days after receiving the order. We will resolve the problem as soon as possible, but no later than within 3 days, in consultation with you. If this is not possible within 3 days, we will inform you. To ensure that your complaint is handled smoothly, we ask you to strictly follow our instructions. The return shipping costs for returning an item with a complaint are initially borne by the customer. These costs will be credited if the complaint is found to be justified. 
  2. If the offered solution does not meet your expectations, you can cancel the entire order within 5 (5) business days, without additional costs. The amount already paid will be credited immediately, subject to the provisions described in Article 8.6. This guarantee is void if a. the items have been handled or used, b. you have attempted to repair the defect yourself, c. you have not followed the user manual and/or operating instructions. 

 

Article 8. Cancellation of Your Order 

  1. Every order (excluding Art. 10) can, without payment of a penalty and without stating reasons, provided it has not yet been shipped, be canceled within twenty-four (24) hours after you have placed the order. We ask you to send an email to info@lasermedical.nl Your order cancellation will be confirmed by email. If you have already paid for your canceled order, lasermedical.nl will refund the paid amount no later than fourteen (14) days, and lasermedical.nl will ensure a prompt refund. 
  2. The buyer has, in accordance with the law on distance selling, the right to revoke (cancel) the order within fourteen (14) days after receipt of the entire order, without payment of a penalty and without stating reasons. The buyer also has the opportunity to have the order amount, if already paid, refunded. lasermedical.nl will not charge any costs for shipping the items to the delivery address in this case, however, the customer is obliged to return the order at their own expense.
  3. To do this, you must report the product via info@lasermedical.nl within fourteen (14) days after receipt at the delivery address. Provided your request meets the above requirements, you will receive a confirmation within three (3) business days with the address to which you can return your order.
  4. You will receive an email confirmation as soon as we have received and processed your shipment. Provided payment is made, a refund of the full order amount will take place no later than five (5) days after the confirmation of receipt of your order by lasermedical.nl 
  5. If you have not canceled the order within twenty-four (24) hours after confirmation, or within three (3) days after receipt at the delivery address, or cannot provide confirmation of cancellation, you are liable for payment. lasermedical.nl is entitled to charge you costs if the order has not been canceled and is not paid within the stated period.

    Exclusion. Certain products are excluded from the inspection period or cooling-off period:
    Products that were sealed and whose seal has been broken;
    Time-limited products; 
    Products that have been uniquely made for you; 
    Purchase of equipment;
    Products that were purchased with a coupon, gift certificate or voucher. 
    All courses

    Products that meet the above conditions unfortunately cannot be exchanged or returned. No (partial) refund is possible for these products. 

 

Article 9. Cancellation of Your Course 

  1. Every course can, without payment of a penalty and without stating reasons, be canceled or rescheduled to another date within forty-eight (48) hours before the start of the course. We ask you to send an email to info@lasermedical.nl Your course cancellation/rescheduling will be confirmed by email. If you have already paid for your canceled course, lasermedical.nl will refund the paid amount no later than fourteen (14) days, and Lasermedical.nl will ensure a prompt refund. 
  2. For courses that are not canceled/rescheduled in time (48 hours in advance), we will charge 100% of the costs. 
  3. If course materials have been received prior to the start of the course, cancellation is no longer possible.
  4. KNMI weather forecasts:
    -Code red
    When the KNMI issues code red for a random area in the Netherlands for a relevant course day, we will reschedule the course. In that case, you will not owe any costs.
    -Code yellow and/or orange
    When the KNMI issues code yellow and/or orange for a random area for a relevant course day, the course will go ahead. If you do not travel to the location, the regular cancellation policy applies.

 

Article 10. Orders/communication 
For misunderstanding, distortion, delays or improper transmission of orders and communications due to the use of the Internet or any other means of communication in the course of dealings between the customer and lasermedical.nl, or between lasermedical.nl and third parties, insofar as it relates to the relationship between the customer and lasermedical.nl, lasermedical.nl is not liable, unless and to the extent that there is intent or willful recklessness on the part of lasermedical.nl. 

 

Article 11. Force Majeure
lasermedical.nl has the right, in the event of force majeure, at its own discretion to suspend the execution of a customer's order or to rescind the agreement without judicial intervention, by notifying the customer in writing, and without lasermedical.nl being obliged to pay any compensation, unless this would be unacceptable under the given circumstances according to the standards of reasonableness and fairness. 

 

Article 12. Applicable law and competent court 

  1. Dutch law exclusively applies to all rights, obligations, offers, orders and agreements to which these Terms apply, as well as to these Terms. 
  2. If, by judicial ruling, one or more articles of these Terms are declared invalid: the remaining provisions of these General Terms and Conditions shall remain fully in force, lasermedical.nl and the client shall enter into consultation to agree on new provisions to replace the void or annulled provisions, taking into account the purpose and intent of the void or annulled provisions as much as possible.
  3. Disputes may be submitted to the competent court in the Netherlands. 

 

Article 13. Discounts and Gift Certificates 

  1. lasermedical.nl Gift certificates can exclusively be redeemed on and through the website lasermedical.nl 
  2. The discount is applied to the total amount of the ordered products excluding shipping costs, any cash-on-delivery charges or other additional costs. 
  3. Gift certificates are not valid in combination with other promotions and/or (sponsor) offers.
  4. Only 1 Gift certificate can be redeemed per order 

 

Article 14. Warranty Terms 

  1. The commercial warranty of 24 months of full coverage, followed by 12 months of partial coverage, applies to the following professional treatment devices from Laser Medical: Diode ICE laser PRO QUATTROWAVE, Diode ICE laser PRO TRIPLEWAVE, YAG Laser PLATINA, Cryolipolyse 360° PLATINA, Pro AquaFacial and EMS Pro. The warranty runs from the date of purchase. Other equipment and products carry the warranty stated or separately agreed at purchase. Existing and more extensive warranty commitments remain applicable.
  2. During the first 24 months, the necessary parts and repair labour, including fitting and removal, are free of charge for a defect covered by the warranty. In months 25 to 36, the customer pays only for the required part for a covered repair; fitting and removal of that part are free of charge.
  3. Defective products or parts for which replacement products or replacement parts have been supplied by lasermedical to the buyer become the property of lasermedical. 
  4. If lasermedical fails to restore the product to good working order after repeated attempts, lasermedical is entitled to replace the product with an identical or functionally equivalent product. 
  5.  This Warranty does not provide any other options for recovery or legal remedies for the buyer than those stated in this document. The Warranty does not include, for example, compensation for incidental damage, consequential damage or any other forms of damage or loss.  

Maintenance
These six treatment devices do not require mandatory annual maintenance by Laser Medical or a service contract or subscription. For the diode lasers, the YAG Laser PLATINA and the Cryolipolyse 360° PLATINA, we recommend one maintenance service per year. The Pro AquaFacial and EMS Pro do not require a periodic maintenance service. Always follow the maintenance, filter, water and cleaning instructions for the model concerned. Not having a recommended annual maintenance service carried out does not in itself invalidate the warranty. Damage demonstrably caused by failure to follow necessary operating or maintenance instructions is not covered by the commercial warranty. For other models, the maintenance arrangements agreed before purchase apply.

The following are not covered by this warranty: 

  • Products or parts with a limited useful life or that can be classified as consumables, such as for example contact gel, demineralized water, membranes. 
  • Defects resulting from the user's non-compliance with the instructions in the user manual or technical and/or safety standards. 
  • Defects resulting from accidents, fire, negligence, misuse, wear and tear, improper installation, the entry of liquids or other foreign substances into places in the product such as power sources, circuit boards, electric motors, pumps, e.g. by transporting equipment with a full water reservoir and/or not emptying the cryolipolysis filter in time, or defects that occur during transport to or from the buyer
  • Defects caused by the use of parts or accessories from a brand other than lasermedical or caused by modifying, repairing or dismantling the product by a person who is not authorized by lasermedical to perform such actions.
  • If the warranty sticker(s) is/are broken.
  • If water filters or other filters have not been replaced in time
  • If the flash/laser lamp and/or handpiece has not been replaced within the stated maximum number of flashes or period:
    -IPL-SHR device type L1 pro / 550,000 flashes or two years
    -Nd YAG laser type Y1 pro / 1 million or three years (handpiece replaced)
    -Diode ICE laser type D1 PLATINA 808nm and 3w / 10,000,000 or 5 years (handpiece replaced)
    -Diode ICE laser  type pro 3w and quattrowave / 20,000,000 or 10 years (handpiece replaced)
  1. In the unlikely event that your product becomes defective, consult the included user manual. If you believe your product is defective, contact the authorized supplier who sold you the product or the nearest authorized service center directly. You must be able to present this purchase agreement as well as your proof of purchase with the purchase date.
  2. If equipment becomes defective within (or outside) the stated warranty period, the buyer must arrange transport of the device to the lasermedical location, and this is at the buyer's own risk. This also applies if the equipment was previously delivered to the buyer's business address. 
  3. This warranty only applies to products that were purchased and exclusively used in the European Union and Switzerland. If the product was not brought to market by lasermedical in the country where it was used, it may be necessary to obtain spare parts from a country where the product was originally brought to market or to have the repair carried out in a country where the product was originally brought to market to perform repairs under warranty. In both cases, the buyer must be able to present this purchase agreement as well as their proof of purchase with the purchase date. Any transport, both of the product and of any spare parts, is at the buyer's expense and risk and may lead to delays in the repair process. 
     
  4. lasermedical is never obliged to pay any compensation to the buyer or others, unless there is intent or gross negligence on its part. 
  5. lasermedical does not offer any result guarantee on treatments performed with equipment purchased from lasermedical 
  6. lasermedical accepts no liability whatsoever for consequential or business interruption damage, indirect damage and loss of profit or revenue. 

  

Questions, complaints and comments 

If you have any complaints, questions or comments about these terms after reading them, please feel free to contact us by telephone or email. 

  

  

Email: info@lasermedical.nl
Contact: 023-5748348 - WhatsApp: 0613422101 
 
Trading name: Laser Medical B.V.
Location: Nieuw-Vennep
Address: Haverstraat 35
Postcode: 2153GB
 
Chamber of Commerce number: 86012193
VAT number: NL863831394B01

IBAN/SEPA Number: NL95RABO0309699363 
BIC Number: RABONL2U 
Bank name: Rabobank 

All rights reserved.