Customer service
Quickly find information about ordering, payment, shipping, returns and warranty at Laser Medical.
Order
- Add the desired items to your cart.
- Enter your address details.
- Choose a shipping method.
- Choose a payment method.
- You will receive an email confirmation of your order.
Track your order
Once your order has shipped, you will receive an email with shipping information & a tracking link, if available. If you have created an account, you can also log in to view your order status.
Cancel your order
An order can only be canceled if it has not yet been shipped. Please contact us as soon as possible by phone, WhatsApp, or email and provide your order number.
Pay
The available payment methods will be displayed automatically during checkout.
| iDEAL | Free |
| Bancontact | Free |
| Bank transfer | Free |
| Card payment on site | Free |
| Cash on site | Free |
Shipping & delivery
Shipping costs are calculated automatically at checkout based on the country, weight, and size of your order. In-stock orders are usually shipped within 1–2 business days.
| The Netherlands | €6.95 up to 22 kg |
| Belgium | €8.95 up to 22 kg |
| Pallet shipment | €69,00 |
| Parcel dispatch | 1–2 business days if in stock |
| Pallet shipment | 3–5 business days |
| Out of stock | We will contact you about the expected delivery time |
Return
Returns or exchanges
Would you like to return or exchange an item? Please register your return with us within 14 days of receipt. Returns that are not registered or are registered late may not be accepted.
Return policy
- The item must be unused, undamaged, and complete.
- The item must be returned in its original packaging.
- Any labels, accessories and parts must be present.
- Once we receive your return, you will receive a confirmation email.
- The customer is responsible for the return shipping costs.
- Insufficiently prepaid returns will not be accepted or credited.
Warranty
Our products and equipment are covered by warranty terms depending on the type of product. Do you have a question about a warranty, service, or a defect? Please contact us and include your order number, the product, and a clear description of the situation.
Need help?
Do you have questions about your order, shipping, return request, or warranty? We are happy to help.