Interlock
Check the back of your device to ensure the interlock is properly attached.
Troubleshooting & repair
Are you experiencing a malfunction or defect with your equipment? First, check the most common messages below. If you can't figure it out, please contact Laser Medical.
Device inspection
Alarm notifications
You can check some alerts yourself first. Below you will find the most common alarm messages.
Water level
Top up the machine with demineralised water according to the instructions. The system holds a total of 2.5 litres.
Water flow
Check that the handpiece is properly connected.
Check if the water filter is properly connected.
The filter may not have been replaced on time.
Temperature
The temperature is too low or too high. Check that the ambient temperature is at least 16 degrees and no higher than 30 degrees. If the ambient temperature has been outside this range during the past 3 hours, leave the device switched on to allow it to stabilise. The temperature alarm clears when the temperature is between 16 and 35 degrees.
The device does not turn on
Check whether the emergency stop button is engaged. Release it by turning it clockwise.
Check whether the C13 power cable is still intact. If it is damaged or outdated you can order a new one.
Does the message remain visible?
Switch off the device, carry out the basic checks and restart it. If the fault keeps returning, contact us for further inspection.
Contact us
Repair
Inspection and repair
If you experience a problem with a device purchased from us, you can contact us directly by phone. We may be able to resolve the issue over the phone.
If there is a defect with your treatment equipment, we will always try to schedule an appointment with you within 24 hours so that an inspection can take place.
We do not charge for this inspection. We will discuss the cost of any potential repair with you in advance. We will only proceed with the repair once you have agreed to it.